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Technology is the ultimate double-edged sword. On the one hand, it enables businesses to do more with less. On the other hand, it can make business workflows more complicated and more susceptible to hacks and other forms of intrusion. Making technology work for you involves a careful balancing act of maximizing labor-saving automation and minimizing unexpected consequences related to computerization.

This book outlines how to effectively make technology work for you by following three simple paths to success: (1) knowing when to use technology; (2) understanding how the technology works; and (3) evaluating the technology’s return on investment (ROI). By following these three paths, your chances of successfully using technology to your advantage, in your personal life or in your business, are greatly improved.